Contact Us
How can we help?
Find answers, track your order, or talk to a real person — most questions are solved in one message.
Track Your Order
Waiting on your Bio Purge order?
Enter your tracking number to see live delivery status. It's in your shipping confirmation email — can't find it? Check spam, or email us and we'll resend it.
Tracking can take 24–48 hours to update after you receive your shipping email. Open the full tracking page →
Reach our team
Question not answered below? A real person typically replies within 12 hours, Monday to Friday, 5am–5pm EST.
Send us a message
Use the form below and we'll reply by email — usually within 12 hours, often much faster.
Send Message →Manage or cancel subscription
Cancel, skip a shipment, or change your delivery schedule anytime — no phone call needed.
Manage Subscription →
Message Us
Send us a message
Tell us what's going on and we'll take it from there. We'll reply to the email you enter — please double-check it for typos.
Or email info@biopurge.co directly — include your order number so we can help on the first reply.
Answers to common questions
No matches — try a different word, or send us a message and we'll answer directly.
Billing & charges
Why is there a charge from Bio Purge on my card?+
That's us — Bio Purge purchases appear on your card statement as Bio Purge. It's usually a one-time order or a subscription refill placed with your email. Not sure? Email info@biopurge.co with the charge date and amount, and we'll locate it and make it right.
I was charged but didn't authorize an order — what do I do?+
This usually means an active subscription or saved payment method is still on file (sometimes under a second email). Contact us first — we can find the charge, cancel the subscription, and resolve it directly, usually within 24 hours. A bank dispute takes weeks and freezes the process; emailing us gets it sorted faster.
The site says I have no subscription, but I'm still being charged?+
The subscription is likely under a different email or card. Try logging into the customer portal with every email you may have used at checkout — or skip the hunt and email us the charge details, and we'll track it down and cancel it for you.
Why does the price differ from what I saw in an ad?+
Social ads sometimes show limited-time promotional pricing that has since expired. The price on trybiopurge.com is always current. If you saw a specific offer you couldn't redeem, reach out — if it was live recently, we'll honor it.
Subscription & account
How do I cancel my subscription?+
Anytime, no hoops: cancel yourself in the customer portal with the button below, or email info@biopurge.co with your order number or checkout email and we'll do it for you — confirmed in writing. Cancel at least 24 hours before your next billing date to avoid the next refill.
Manage / Cancel Subscription →
Manage / Cancel Subscription →
How do I skip my next shipment?+
Still working through your current order? Skip or push your refill date in the customer portal, or just tell us and we'll move it.
How do I change frequency, products, or address?+
All editable in the customer portal — or email us and we'll make the change same-day.
Order & shipping
When will my order ship?+
Orders are processed within 1–3 business days (Monday–Friday). You'll get a tracking email the moment it leaves the warehouse.
How long does delivery take?+
Once shipped, US orders typically arrive in 8–13 business days via USPS, UPS or FedEx. International delivery is usually 9–15 business days and may be subject to customs fees.
Can I cancel or change my order after placing it?+
If it hasn't shipped yet, email us ASAP and we'll do our best to intercept it. Once shipped, we can't modify it, but our 30-day guarantee still has you covered.
How do I fix a wrong shipping address?+
Email info@biopurge.co with the correct address right away. If the order hasn't shipped, we'll update it; if it has, we'll work with the carrier or reship.
Product questions
How do I take the Wormwood Black Walnut softgels?+
Follow the directions on your bottle — take the recommended serving daily with water, ideally with a meal. Take it at the same time each day; consistency matters more than timing.
How long until I notice a difference?+
Everyone's gut is different. Some customers notice less bloating within the first couple of weeks, with fuller support building over consistent daily use. Give it a full 30 days — that's exactly why our guarantee runs 30 days.
Can I take it while pregnant, nursing, or on medication?+
Wormwood and black walnut are not recommended during pregnancy or while nursing. If you take prescription medication or are managing a diagnosed condition, check with your doctor before starting. This product is not intended to diagnose, treat, cure, or prevent any disease.
Returns & refunds
What is your refund policy?+
A 30-day money-back guarantee on your order, no interrogation. Email info@biopurge.co with your order number within 30 days of delivery and we'll process your refund — most requests are resolved within 24 hours and appear on your statement in 5–10 business days. Shipping fees are non-refundable.
How do I request a refund?+
One email: order number + "refund please" is genuinely enough. No return shipping, no forms, no phone tree.
My package arrived damaged or never arrived+
Send us a photo (if damaged) or your order number (if missing) and we'll reship or refund right away — you should never be out of pocket for a delivery problem. If tracking hasn't moved in 5 business days, reach out and we'll chase it.